Terms and conditions

Returns Information

We are sure that you will love your item, although on the rare occasion that it isn’t 100% right for you just send it back and we will be happy to offer you a full refund or an exchange. We require that your product is packaged in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and returned within 30 days.

Bespoke / Personalised Orders

Please note that we are unable to offer any exchange or refunds on bespoke items or personalised orders.

Bespoke ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory right.

What to do if your item is lost in the post?

Bella Mia will deem an item lost in post once 15 working days (including Saturday) have passed following dispatch (in line with Royal Mail policy). If your item has been lost in post, do not worry, we will stand by our commitment to you by either replacing the item(s) lost, or refunding your payment, whichever suits your individual circumstances.

International orders that are lost in post must wait until 25 working days have passed excluding the 5-7 working day delivery time, i.e. 35-37 working days following dispatch. We require confirmation in writing that the item(s) have been lost, you must advise Bella Mia within 30 days of dispatch or we cannot consider a claim for lost in post.

For more information please CONTACT US